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  • Media: AlphaTel – Screen Popping Into Sage CRM Using CTI

    Developed by AlphaLogix, AlphaTel simply displays caller information as the phone begins to ring, which pops-up in the bottom right hand corner of the screen in a similar way to how an Outlook email is displayed. The pop-up shows: incoming phone number, name of contact, name of company and company account...
  • Media: Sage CRM CTI Framework

    The Sage CRM CTI Framework is a flexible open ended infrastructure that is applied on top of CRM to allow for a customisable and extendable CTI integrated system. The current version of CTI within CRM does not include features such as Features customisable event handlers custom interfaces for...
  • Media: CloudCall Contact Centre for Sage CRM

    As well as lots of Outbound functionality CloudCall Contact Centre also offers inbound functionality to its users. Simple Screen Popping: SYNETY CloudCall Contact Centre provides advanced inbound calling features. With the CloudCall Screen Pop feature agents can now receive pop up alerts when...