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  • Wiki Page: 492-16846 - Mail Merge failed. Error is 'Failed to create JVM Instance'

    Summary: On a recently reinstalled copy of Sage CRM, the exporting of reports to PDF and Mail Merge features were not working. On attempting a mail merge, the following error message was displayed: failed to create JVM Instance Resolution 1) First, the Java CLASSPATH was set: Windows XP Select Start...
  • Wiki Page: 492-16766 - Synchronising an appointment: OrganizerNotOnAttendeeList

    Summary: Version: 7.2a Area: Exchange Integration Steps to Reproduce: 1. Install a v7.0 copy of CRM. Set up your users' email addresses. 2. Upgrade to v7.2. Set up the Exchange integration. 3. Create a new appointment in CRM. Your user should be the organizer. 4. Synch with Exchange. Expected result...
  • Wiki Page: 492-16659 - Exchange integration: Why use an impersonated user?

    Summary: A customer had a query regarding the Exchange integration: What is the purpose of using an impersonated user? Would it not be better from a security perspective to have the CRM Exchange integration log in as each individual user when accessing mailboxes, rather than have a single user with the...
  • Wiki Page: 492-16639 - Exchange: ErrorNameResolutionNoResults on secondary SMTP addresses

    Version: 7.2a Language: English Area: Exchange Integration Steps to Reproduce: 1. Set up an Exchange impersonated user for an Exchange integration. Make sure that the Exchange impersonated user's primary SMTP address does not match username@domain , e.g. make it username@someotherdomain.com . 2....
  • Wiki Page: 492-16626 - Script error when opening custom url in a new window

    Summary: Opening a custom URL in a new window may result in a script error in v7.2. Symptoms: A custom URL can be added to the main Find menu by nanvigating to Administration -> Advanced Customisation -> System Menus ,and selecting the Find menu option. In order to have the URL open a website in...
  • Wiki Page: 492-16855 - Exchange integration: Unknown Host Exception: server

    Summary: An error may appear when setting up the Exchange integration - CRM cannot connect to the synch engine. Symptoms: The following error is displayed in the exchangesynch.log: ERROR: 06-Jun-2013 11:56:27.525 url: http://SERVER2/sdata/crmj/crmExchange/-/tasks/$syncSource?trackingId=ef22cb8e-0c27...
  • Wiki Page: 492-16527 - Exchange synch error 500: ConcurrentModificationException

    Summary: An exception may be raised when synchronising tasks. This error will prevent subsequent tasks from being synched in affected mailboxes. Symptoms: crm.log: ERROR [http-apr-11009-exec-9]: 18-Jun-2013 11:52:26.117 Due to processing errors UUID = 5d7d1e5f-1207-49be-b59b-6aedef127cdd will be removed...
  • Wiki Page: 492-16862 - Error: ErrorCorruptData when running Exchange synch

    Summary: Corrupt items in an Exchange mailbox may cause errors when running a synch. Symptoms: Exchangesyncengine.log: 2013-06-07/14:15:54.733/EDT [Sync Source APPOINTMENT Queue Thread] ERROR com.sage.scrm.syncengine.exchange.ews.service.SageExchangeService.getItems com.sage.scrm.syncengine.exchange...
  • Wiki Page: 492-16857 - Exchange integration - object not initialised / string index out of bounds error

    Summary: Errors in the CRM metadata my lead to a StringIndexOutOfBoundsException when the CRMJ webapp attempts to load the metadata. Subsequent requests to use the metadata object in Java (e.g., using the Exchange integration, or viewing the SDATA schema URL) will result in a SageObjectNotInitializedException...
  • Wiki Page: 536-16734 - 7.2 ASP page issues (multiple menus)

    Summary: A number of issues have been identified with relation to ASP pages since the frameset removal. Most of these problems stem from the fact that the ASP page is now rendering in an IFrame instead of the old EWARE_MID frame. An action 6030 was created for linking to ASP pages which caused a render...
  • Wiki Page: 632-16903 - Associating the Account Manager with their User ID in a Data Upload

    Summary: Associating the account manager with their user id in Data Upload does not work Symptoms: Happens with a company upload file with the fields Comp_Name, Pers_Last, Pers_Name and Account Manager The User ID in the Account Manager field is put into SpreadSheet In Mappings screen the Account Manager...
  • Wiki Page: 605-16675 - Opportunity not filed by email with About field

    Summary: File an email in outlook to CRM and make sure the email is linked to a company, person and an opportunity. Go into CRM and locate this communiction, note the Email communication is generated with Company and Person record but no About/Regarding record is in the communication ie the opportunity...
  • Wiki Page: 492-17146 - Installation Error - Java Runtime Environment is not detected

    Summary: Removing the Java Runtime Environment installer from the Sage CRM installer may result in an issue installing the product. Symptoms: The following issue will be displayed on running the installer. The following software is required but has not been detected: Java Runtime Environment Setup cannot...
  • Wiki Page: 605-16496 - Compatibility of Microsoft Office 2013 with Sage CRM

    Summary: When will Sage CRM be compatible with Microsoft Office 2013 (Microsoft Outlook, Microsoft Excel and Microsoft Word)? Workaround / Resolution: Sage CRM 7.2.b onwards is fully compatible wih Microsoft Office 2013.
  • Wiki Page: 536-17178 - POST on http://... failed 400

    Summary: When doing a GCRM sync the sync is failing with an error 400 in the logs. Symptoms: In the tomcat\webapps\crmj\WEB-INF\log4j.xml change the gcrm section from ERROR to DEBUG: <logger name="com.sage.crm.gcrm" additivity="false"> <level value=" DEBUG "/>...
  • Wiki Page: 492-17387 - How to: Installing the Sage CRM CTI plugin

    Summary: A query may arise regarding installing the CRM CTI integration plugin on a client machine. More information: The CTI plugin is installed via an ActiveX control, which is included with Sage CRM. As such, there is no separate installer. The ActiveX control will become available to a user when...
  • Wiki Page: 492-17388 - Sage CRM hardware requirements document

    Summary: What are the hardware requirements for installing Sage CRM? More information: The hardware requirements for installing Sage CRM are included in chapter 2 of the Installation and Upgrade Guide. The Installation and Upgrade guide for Sage CRM v7.2 is available here: External link: Sage CRM v7...
  • Wiki Page: 492-17442 - .NET API: File not found error when using .NET 4.5

    Summary: Attempting to run a .NET DLL built using the Sage CRM .NET API and .NET 4.5 may result in an error being thrown in Sage CRM. Symptoms: The following error will be displayed: File not found: C:\Program Files (x86)\Sage\CRM\CRM\CustomDotNet\MyDLL.dll An error has occurred in a CRM .net customisation...
  • Wiki Page: 536-17518 - Difference in generated IDs in v 7.2 and 7.1

    Summary: If a system is upgraded from 7.1 to 7.2, does the sql_identity table still get used? Is there a difference in the method of generating IDs between a system upgraded to CRM 7.2 and a fresh install of CRM 7.2? Solution: Systems upgraded from 7.1 to 7.2 will still use the eware_get_identity_id...
  • Wiki Page: 636-17521 - Yammer does not stay logged in when using Inter Explorer browser

    Summary: Yammer account got disconnected or nothing is displayed. Symptoms: Yammer information of your account is not displayed or available. Workaround / Resolution: Try to add https://www.yammer.com to Trusted Sites in Internet Explorer. Go to Tools -> Options (Security tab). Status: This issue...
  • Wiki Page: 536-17567 - Error running cmdlets for Exchange 2007 Integration

    Summary: When performing the pre-configuration steps for setting up the Exchange Integration for Exchange 2007 it is necessary to run the cmdlets described in chapter 36 of the System Administrator guide. You may receive the following error when running these cmdlets: InvalidArgument: (:) [Add-ADPermission...
  • Wiki Page: 687-17847 - Date field issue during data upload with xlsx file

    Summary: When performing a data upload using an xlsx file and you are uploading data to a date field, there may be issues with the upload. For example if you have a custom field eg comp_dateTest added to the Company entity and you are uploading an xlsx that has data for this field you may encounter an...