Summary:

The customer is going to upgrade from Sage version 7.0E to Sage version 7.2.

They also use Crystal Reports XI and there is no compatible Crystal Reports version for Sage 7.2.

They have asked what the alternatives are and whether we have any suggestions as to the best way of upgrading?

Solution:

There are no plans to support crystal reports on Sage CRM 7.2.

For customers upgrading from older versions of CRM who wish to use crystal reports functionality in 7.2 we’ve been advised that they can contact our partner CRMTogether who have a crystal report offering that works with 7.2: http://www.crmtogether.com/solutions/crystal-reports-manager-sage-crm/