Summary:

In an un-customised copy of Sage CRM, a paperclip icon will appear on the CommunicationList to indicate if a communication has attached files.

On amending the sort order options for comm_hasattachment on CommunicationList, the paperclip icon may stop being displayed.

Cause:

The issue is caused by the GriP_ViewMode field on Custom_Lists being nulled when the comm_hasattachment field is updated on the list.

Resolution:

You can resolve the issue by running the following SQL statement in Management Studio:

update Custom_Lists
set GriP_ViewMode = N'ATTACHMENT'
where GriP_GridName = N'CommunicationList'
    and GriP_ColName = N'comm_hasattachments'

Once this is done, you will need to do a metadata refresh under Administration > System > Metadata.

Status:

This issue has been reported in v7.1; it cannot be reproduced in v7.2. It will not be fixed in a patch for v7.1. Please use the workaround listed above, should the issue be encountered in that version.