A user tries to file an email with an attachment using the Classic outlook plugin but the error message below is displayed and the email is not filed in CRM.


The cause of this issue is that the attachment has an ampersand (&) in its name eg 'Sage CRM Install & Upgrade Guide.pdf'

Resolution / Work Around:

The workaround to this issue is to remove the ampersand from the name of the attached file eg 'Sage CRM Install And Upgrade Guide.pdf'


This issue has been resolved in Sage CRM 7.2i.