Summary:

A user has installed the Exchange Lite Outlook plugin and attempted to file an email. 

Symptoms:

The following error message is displayed when you select the option to file email:

Description 

Cause:

The cause of the issue is identified in the svclog file located in the the following directory:

C:\Users\Administrator\AppData\Roaming\Sage\CRM\OutlookPluginForExchange

The following error is displayed:

**********EXCEPTION DUMP**********
Exception ID: Not applicable
Inner: False
Importance: ilMajorError
Handled at: 'OTL_15'
Exception type: 'ArgumentNullException'
COM error code: 'Not relevant'
Message: 'Value cannot be null.
Parameter name: type'

The full log file can be found here:  Download: SvcLog


Resolution:

The resolution to this issue is to update to Sage CRM patch 7.1M.