A user has installed the Exchange Lite Outlook plugin and attempted to file an email.
The following error message is displayed when you select the option to file email:
The cause of the issue is identified in the svclog file located in the the following directory:
The following error is displayed:
Exception ID: Not applicable
Handled at: 'OTL_15'
Exception type: 'ArgumentNullException'
COM error code: 'Not relevant'
Message: 'Value cannot be null.
Parameter name: type'
The full log file can be found here: Download: SvcLog
The resolution to this issue is to update to Sage CRM patch 7.1M.