Summary:

When creating a marketing campaign there were no templates in the drop down selection box.
As long as templates exist on the account, this should be checked by logging into Swiftpage externally of Sage CRM and they should appear.


More information:

When logging onto the external site via www.swiftpage.com, you will note the redirection to the website your Swiftpage account is held on. Sage CRM holds a server parameter which should redirect automatically to the website your account is being hosted on.

select * from custom_sysparams where parm_name = 'SwiftPageServerAddress'

Normally this result should be https://u01.spsend.com, however if the templates are not showing, we would ask you update this server value to the server your account is hosted on.

update custom_sysparams set parm_value ='www.swiftpageserver.com' where parm_name = 'SwiftPageServerAddress'

Then perform an iisreset on the server.

You should now be able to see the templates available on your account.

WARNING: The techniques or examples contained in this email are for illustrative purposes only, and have not been tested in a production environment. The techniques or examples used are not necessarily supported features of SAGE CRM, and may not have been previously tested or implemented on a production environment. Before attempting to implement any of these techniques or examples on a production environment, they should be tested thoroughly, as use of these techniques may cause unexpected behaviour. SAGE can accept no responsibility for any issues arising from the use of these techniques. Please ensure that you back up your database and application fully before implementing any changes of this nature.