Summary:

When using concurrent licensing with Sage CRM, it is common for the total number of enabled users on the system to be greater than the number of concurrent licenses.

A question may arise as to whether adding these additional users to the Exchange integration will have any effect on licensing.

More information:

The Exchange integration does not use these users' licenses when carrying out a synchronisation. It is possible to have a number of users enabled for the integration that is greater than the number of concurrent licenses.