When using the Outlook Exchange Plugin the "Send and File" option is not working.
When a user selects the "Send and File" option when creating a new email they don't get the screen to file the sent email.
But when the user selects the option just to "File" an existing email you do get the screen to file the email:
The cause of this is that Outlook has two email profiles created in it.
The issue here is that the default Email address was not the same as the default Data Files.
In the example below
The default Email address is email@example.com
The dedualt Data File is firstname.lastname@example.org
To see this in Outlook navigate to File -> Account Settings:
The resolution of this issue is to make sure that both default Email address and default data files are the same.
Once these are the same the option for "Send and File" for a new email should work as expected.