Summary:

An issue exists in Sage CRM 7.2f whereby the the Add-ins or CRM tab may be missing from a new email window in Outlook 2010. This issue only affects the Classic Outlook plugin.

Symptoms:

This issue was introduced in Sage CRM 7.2f. On updating the Classic Outlook plugin, the CRM tab may be missing from new messages created in Outlook. This tab allows the a user to send and file an email, as well as attach a shared CRM document.

 

Missing tab screenshot


Status:

This issue was resolved in the 7.2g patch.