Below is the schema checks that should be carried out if you are troubleshooting issues with the Tomcat features of Sage CRM, like interactive dashboards or the mail merge feature.


Explanation of terms in the schema checks:

<server> refers to the server name that CRM is setup on eg STL0001.

"10009" refers to the port number be used by the CRMj webapp. This should be check before carring out this schema check (10009 is only an example)

<crm> refers to the name of crm install eg CRM72.

More Info:

The schema http://<server>/sdata/<crm>j/ can also be referred to as the "Hello World" schema.