A user has signed up for E-marketing (ie swiftpage account) in Sage CRM but when they navigate to Administration -> E-mail and Documents -> E-marketing none of the account details are displayed for the user.
The following is displayed even though the user has signed up for an E-marketing account:
The cause of this issue was that the password was in plain text in both the database and the syncengine.properties:
To resolve this the user will need to encrypt the password and there is a KB article on how to do this here:
Make sure to update the syncengine.properties with the newly encrypted password.