Summary:

A user edits a custom "Search Select Advance (Adv Search Select)" field that was created under the company entity.

The user changes this SSA field to a selection field.

Symptoms:

The user then trys to create a company using the updated field but the following error message is shown:

Description 

Cause:

The cause of this issue is that the data type is not updated to match the new field.

Resolution / Workaround:

To workaround this issue:

1.Open Microsoft SQL Server Management Studio and open the CRM database.

2.Navigate to Tables -> dbo.Company ->  Columns and go to the newly created field eg in this case “comp_ssa”.
You will see the data type for this field is an int.
Description

For a selection field this would normally be the an nvharchar(40).
You can check this by creating a new selection field from scratch.

3.Right click on the dbo.compant table field and select the design option.
Description

4.Now edit the comp_ssa field and change it to the following and save it:
Description

5.Now perform an iisreset an you should be able to create a company.

More information:

This is actually working as expected:

When you create a field as an ASS then it will be created on the database as an integer field. that will not change. When you edit a field, the available entry types are limited to those that are valid for the underlying datatype. Unfortunately a drop down entry type can be either an integer or a string depending on the code values that are set up for the family. We don't distinguish between them in the available options so it is up to the user to select a family that is valid for the data type. If this happens to a customer they should either create a drop down family with integer codes and use that, or if they want to use an existing family that has text codes then they must create a new field that is a string data type.

WARNING: The techniques or examples contained in this email are for illustrative purposes only, and have not been tested in a production environment. The techniques or examples used are not necessarily supported features of SAGE CRM, and may not have been previously tested or implemented on a production environment. Before attempting to implement any of these techniques or examples on a production environment, they should be tested thoroughly, as use of these techniques may cause unexpected behaviour. SAGE can accept no responsibility for any issues arising from the use of these techniques. Please ensure that you back up your database and application fully before implementing any changes of this nature.