Summary:

There is an issue in Sage CRM 7.1 where the case progress tracking note is limited to 250 characters in Google Chrome and Mozilla Firefox.
In Sage CRM 7.2 the limit on this field is 1000 characters.

Resolution:

There is a workaorund for this issue in Sage CRM 7.1:

1. Navigate to  Administration -> Customisation -> Translations

2. Search for the following Caption Code “Case_ProgressNote”

3. Copy the following script into the UK / US Translation after “Tracking Note”:

<script>
$(document).ready(function () {
$('textarea[name=Case_ProgressNote]').removeAttr("maxLength");
});
</script>


Description

4. Now save the updated translation and perform a Meta Data refresh.

Status:

This issue is not reproducible in Sage CRM 7.2 only in Sage CRM 7.1.