Summary:

There is an issue when trying to edit or delete a recurring appointment in CRM 7.2F using Chrome.

Symptoms:

When editing a recurring appointment in Chrome if you click on the Save or Delete button nothing happens. In Firefox or Internet Explorer a modal dialog is displayed giving you options about saving changes to only the current appointment in the series or all appointments in the series.

More info:

The javascript code on the Save and edit button to display the dialog box uses the “window.showModalDialog” function which has been deprecated by google in the latest version of chrome: http://blog.chromium.org/2014/07/disabling-showmodaldialog.html

Workaround:

You can use IE or Firefox to edit or delete recurring appointments in CRM.

There is also a workaround available from Google which will work up until May 2015: https://groups.google.com/a/chromium.org/forum/#!topic/chromium-dev/1fgjVZVgUx0

Resolution:

This issue is no longer a problem in Sage CRM 7.2h