Summary:

Following an upgrade to 7.2g, users may experience a JavaScript error on their dashboard. This error prevents the dashboard gadgets from loading.

Symptoms:

The following error message may appear on-screen:

Error image

 

Error text reads:

The application could not initialise.Please contact your Administrator. Exception message: '(TypeError): Unable to get property 'c' of undefined or null reference
 description: Unable to get property 'c' of undefined or null reference
 number: -2146823281


Cause:

The issue is caused by an out of date JavaScript include file.

Resolution:

Clearing the browser cache on affected clients' browsers should resolve the issue. For Internet Explorer user, they may fild that they need to clear the cache manually. This can be done by deleting the files in the directory below:

C:\Users\<User>\AppData\Local\Microsoft\Windows\Temporary Internet Files