Summary

 

If the installation of the Outlook Plugin has not been successful it is a very good idea to manually uninstall it before trying to re-install it.

 

Resolution

 

Please see below the instructions for manually removing the Outlook Plugin. 

 

 

 

Check User Access Control is set to the minimum level and reboot PC if this needs to be changed.

 

 

 

Uninstall Sage crm client applications from control panel (if it exists - don't worry if it does not)

 

 

 

Unregister the 3 outlook plugin files by entering the below into a command prompt

 

regsvr32 /u "C:\Program Files (x86)\Sage\CRM Client\Outlook Plugin\crmoutlookplugin.ocx"

 

regsvr32 /u "C:\Program Files (x86)\Sage\CRM Client\Outlook Plugin\crmoutlookplugin1.dll"

 

regsvr32 /u "C:\Program Files (x86)\Sage\CRM Client\Outlook Plugin\crmoutlookplugin2.dll"

 

 

 

Delete the CRM Client folder from C:\Program Files (x86)\Sage\

 

Delete the Accpac folder from  -

 

Windows 7  - C:\Users\”login name”\app data\roaming\ACCPAC

 

 

 

 Open the registry (by running regedit) and delete these keys if they exist:

 

 

 

HKEY_CURRENT_USER\Software\ACCPAC\CRM\OutlookPlugin

 

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\CRMOutlook2010

 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ACCPAC\CRM

 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sage\Sage CRM\Outlook Plugin

 

 

 

Log into CRM via Internet Explorer 11 and install the plugin again