Summary: 

User is receiving error message from Interactive Dashboard "The dashboard has experienced a problem"

More info: 

In logs we can see that issue is with connection between Webapp and Sql server:

Apr 06, 2017 8:24:18 AM org.apache.catalina.core.ApplicationContext log
SEVERE: StandardWrapper.Throwable
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'cloneReportController': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.sage.crm.web.model.report.ReportGetDataModel com.sage.crm.web.controller.CloneReportController.reportDataModel; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'reportGetDataModel': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.sage.crm.core.dao.MetaDataDao com.sage.crm.web.model.report.ReportGetDataModel.metaDataDao; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'metaDataDao' defined in ServletContext resource [/WEB-INF/core-beans.xml]: Invocation of init method failed; nested exception is org.springframework.transaction.CannotCreateTransactionException: Could not open Hibernate Session for transaction; nested exception is org.hibernate.exception.GenericJDBCException: Could not open connection
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.postProcessPropertyValues(AutowiredAnnotationBeanPostProcessor.java:287)

Solution:

Upgrade is not solving issue in this case, because cause of this issue is parameter ;Instance=SQLEXPRES

To solve issue we need to delete ;Instance=SQLEXPRESS from db.properties.