Summary:

Blank Welcome Screen while using Tablet version with iPhone/Android/iPad emulation

Symptoms:

If you change ‘Desktop Version’ to ‘Tablet Version’ in User Preferences and try to see it on your iPad/Tablet. Then

- Sometimes, the alignment of the page is not fine.

- Or it can stuck to Welcome Screen(Like below screenshot)

Cause:

It can be because:

- Either changes has been done in Devices table through CRM or from database.

Resolution:

To resolve this issue,

1. Take backup of the database.

2. Go to Administration > Advanced Customisation > Devices

 

Description

3. Click the below device

Description

Do all the changes according to the given screen below:

Description

3. Now change the below device:

Description

and change according to the below screen:

Description


After doing these changes, you will be able to see the Welcome screen in Mobile theme.