Outlook Lite Plugin - Popup to install new version of plugin
After upgrading to CRM 2017 R2/R3, install Outlook Lite Plugin. Everytime user login to CRM gets prompted with message: "A New Version of the CRM Outlook plug-in is available. Click Ok to install." The version format in ExchangeOutlookVersion is different than the OutlookPluginVersion Classic uses commas (,) and Exchange uses periods (.) or commas (,)Cause: In the database, Custom_SysParams needs to be updated to use 188.8.131.52 for parm_name ExchangeOutlookPluginVersion. When Installed Lite outlook plugin, IE add-on (IeExchangeProxy.ocx) will compare version value of the Lite Outlook Plugin with the version value on SysParam tables in the CRM database.Resolution: 1. Run SQL Script below in CRM Database : update custom_sysparams set parm_value='184.108.40.206' where parm_name='ExchangeOutlookPluginVersion' 2. Do a metadata refresh for all in Administration > System > Metadata Refresh.
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