Exchange Integration fails after upgrade to 2019 R1 / Exchange Integration does not work with Password Encryption
This is a known issue and is already being addressed. We are in process of providing patch for this soon.
In mean time until we release patch there is a below workaround you can use. Symptoms: Excahnge Integration connection fails at second step. Cause: Password Encryption Resolution:
Remove the Encrypted password directly from the database by setting it to NULL or with Any password you want.
Run below queries.
UPDATE users SET User_Password = NULL WHERE user_userid = 1 Or UPDATE users SET User_Password = '' WHERE user_userid = 1
After successful execution of above query Exchange integration will work as normally.
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