Summary:

An issue may be observed when using the eMail.Recipients.AddAddress(string) function in Email Manager scripts when MAPI is being used as the connection method to the mail server.

Symptoms:

On customising an Email Manager script, additional recipient addresses can be added to an outbound email by using the eMail.Recipients.AddAddress function.

On inspecting a received email which has been modified by this function, email addresses in the To: field are duplicated.

Each call to AddAddress results in the previous entries in the recipients list being duplicated, i.e. if you call it 3 times, the first recipient will appear 4 times, the second 3 times, the third twice, and the fourth once.

Similar behaviour is seen when adding CC and BCC addresses, so these don't work as a workaround.

Workaround:

Use SMTP / POP3 with Exchange. If a secure connection (SSL/TLS) is required, then you can use stunnel. A KBA is available (492-16235) that supplies a stunnel.conf for Exchange Online - setup for on-premise Exchange would be almost identical.

Status:

This issue is no longer reproducible in v7.2f. This was not included in any patch release for v7.0.