Summary:

An error may appear in a blue notification bar when navigating to the E-Marketing tab in Sage CRM:

Your Sage E-marketing for Sage CRM is disabled. To re-enable your account please contact your system administrator

Assuming that your account is enabled, the issue may be caused by an incorrect URL in your syncengine.properties.

Resolution:

The syncengine.configurationurl value is configured in the syncengine.properties in the SPSyncEngine webapp. This file can be found in \CRM\tomcat\webapps\CRMSPSyncEngine\WEB-INF. The syncengine.properties can be edited in Notepad.

To resolve the issue, carry out the following:

  1. Open the syncengine.properties file in Notepad.
  2. Update the line containing your syncengine.configurationurl to ensure that this is pointing to the correct install of CRM. e.g.

        syncengine.configurationurl=http://localhost:<tomcat port>/<installname>j

  3. Save the file and restart the Tomcat service.