Summary:

When adding a contact using the classic Outlook plugin, certain action security records may cause an "Illegal user action" error to appear in the ewaresystem.log.

Symptoms:

The following error message will appear in the interface when adding a Contact record in Outlook using the "Add to contacts" button:

Functionality not available, Please consult your system administrator

An error message will also be logged in the ewaresystem.log:

StartUserAction,User,Action 2 1902
Illegal user action: 1902 by <user name>

The action number may be any of the following: (1900,1901,1902,1903,1904)

Cause:

The action codes referred to were added erroneously to CRM as part of a patch update.

Resolution:

Run the following script on the database:

DELETE FROM ActionSecurity WHERE AcSe_Action IN (1900,1901,1902,1903,1904)

Once this is done, carry out an IIS reset.

More information:

There is no risk of introducing a security issue by running this script, as the actions should not be present in the ActionSecurity table.