Summary:

Using the hotkey buttons on the company SSA field in a communication does not work correctly in Firefox

Symptoms:

If a user holds CTRL button and double clicks on a company SSA field, a non-editable window containing the company summary will open.

These hotkeys should navigate the user away from the communication to the company summary screen.

Cause:

This only occurs in the Firefox browser

Workaround:

Use Google Chrome or Internet Explorer.

More information:

This issue has been fixed in 7.3 GA which is due for release at the end of 2014.