An attempt to use the crm.sdata function in the Client-Side API may fail when the user's browser is Internet Explorer. Internet Explorer's JavaScript engine will report an issue reading the payload returned from the SDATA request.


The following script error may be displayed in the user's browser:

Message: Unable to get value of the property 'payload': object is null or undefined
Line: 1
Char: 2075
Code: 0
URI: http://crm-server/CRM/js/crm/Z011_crmAPISData.js?version=40018:40177

The issue only affects clients using Internet Explorer - Chrome and Firefox are unaffected.


The issue appears to have been caused by an update to Internet Explorer since the release of Sage CRM v7.2 GA. Internet Explorer versions 9 through 11 are affected.


Installing a later patch of Sage CRM (such as Sage CRM v7.2e) will resolve the issue.