Summary:

When using a low screen resolution (800x600) and a gridsize higher than 10 (i.e. 25), the focus for UserContactList (MyCRM -> Contacts) will scroll down to the last row of the grid.

Symptoms:

The customer wanted the focus set to the top of the grid.

Work around / Resolution:

There’s several ways of working around this. The simplest way is by hitting Ctrl and "–"; this will reduce the size of the screen elements.

A fix for this specific list would be to add the following to the custom content:

<script>
// Add to the Custom Content on UserContactsList
// Sets the focus on the top of the EWARE_MID frame
window.attachEvent("onload", function () {

    var allTDs = document.getElementsByTagName('td');

    for (var i=0;i<allTDs.length;i++) {

        if(allTDs[i].className == 'VERTICALTAB') {

            allTDs[i].focus();
            break;
        }
    }
});
</script>