A user with no rights to Cases logs in to CRM via the iPhone Sale Lite App. They then try to synchronise with CRM but the following error message is displayed:

"An error has occured  while connecting to Sage CRM.  Please contact your system administrator."

Cases are downloaded in a seperate data feed in the event of a user not having access to Cases. This means if a user had no rights to cases, their synchronising with CRM should not be affected.

More information:

This issue is currently development and will be resolved in a future release of Sage CRM.