Support Training
Sage CRM eLearning - Support stream
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Support
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Module:
02. Upgrades
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Topic:
02. Upgrades:
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Current module topic list
2.1: Supported Software and the Support Matrix »:
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2.2. Pre-upgrade checks »:
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2.3. The upgrade process »:
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2.4. Post-upgrade troubleshooting »:
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Lesson summary
If you are working with Sage CRM you will be required to upgrade the software. This module covers the upgrading of the software. It also covers pre-upgrade, during-upgrade and post-upgrade troubleshooting and how to locate and analysis the upgrade log files.
This module will explain how to troubleshoot Sage CRM Upgrade issues and will prepare you for the modules associated exam.
Learning objectives
After studying the associated documentation, articles, videos & working through the supporting exercises you will know:
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Ensure the basic system requirements are correct before upgrading from one version of CRM to another.
How to use the log files to help identify potential issues after an upgrade.
How to prevent potential issues pre-upgrade and troubleshoot these.
How to troubleshoot issues during an upgrade.
How to troubleshoot issues post-upgrade.
Exercises related to this lesson: