It is not always possible to arrange face to face time with customers when working with them in relation to training, implementation or support.
The natural alternative is remote access where you obtain shared access to the customer environment
In many cases access will be channeled through the customer’s personal machine and then onto the CRM Server. This being the case, it’s desirable to get to all of the information as quickly as possible so as not to tie up the customer’s machine unnecessarily.
In this post I’ve put together some administration shortcuts I use when connected remotely to save time.
Start | Run menu options:
From the run box type
Regedit: to open the Registry Editor
Taskmgr: launches the Windows Task Manager
Services.msc: Opens the Services Management Console
Inetmgr: will open the IIS Management Console
Eventvwr: to open the Windows Event Viewer console
Msinfo.32: will open the system information console
Notepad: will open a notepad window
Excel: will open a new Microsoft Excel document
Word: will open a new Microsoft Word document
IISRESET: will stop and start IIS services
System information is particularly useful in capturing details of the customer's environment
Start | Run | CMD options
Within a command window type
Hostname: this will output the machine name
Net stop / start <servicename>: Use the net stop or start command to stop or start services in my example below I have stopped SQL Server Agent
net stop <service name>
net start <service name>
A full list of the exact services is found in the registry (run regedit.exe) under the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services key.
In the case of both CMD and Run window actions you can toggle through previous commands using the down arrow key on your keyboard
Text Editor Shortcuts:
Working with Word, Excel or txt and csv files there are a number of shortcuts
CTRL A: Selects All
CTRL C: Copies selected text
CTRL Y: Pastes previously copied text
CTRL X: Deletes selected text
HOME + END: Will take you to the end of a file, this is particularly useful when reviewing log files.
This will take you to the last entry in the log
SQL Server Management Studio:
CTRL+O: Opens a new query window
CTRL+N: Creates a new file
F8: Displays the object Explorer
F7: Displays the Summary Window
All of the text editor shortcut keys are also applicable within SQL Server Management Studio e.g. CTRL A
Hopefully you'll find these shortcuts useful