Sage CRM v7: 2 tips for a misbehaving Interactive Dashboard

Hints, Tips and Tricks

Technical Hints Tips and Tricks that cover customization and development using Sage CRM. API usage and coding are covered.

Sage CRM v7: 2 tips for a misbehaving Interactive Dashboard

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Tip 1

Occasionally after a reset of the servers a user may get the following message when they try and access the the Interactive Dashboard.

“The Dashboard has experienced a problem. Please contact your System Administrator.”

This can be due to a delay in the initialization of the tomcat server.  Wait for a few minutes and then try again.

Tip 2

If the Dashboard is noticeably faster within another browser like Chrome or Firefox then this will indicate that an Internet Explorer plugin is responsible.

Check what browser add-ons are installed.  Some browser add-ons (e.g. Skype) may interfere with other AJAX applications by ‘hogging’ the AJAX connection pool within Internet Explorer so the Dashboard has to wait.

Comments
  • We have tried the options mention in the article but it does not seem to work.

  • I have Tip 1 problem but no found a way to fix it. Any idea?

  • There are other articles that suggest areas to look at when working with an Interactive Dashboard that is misbehaving.