The article "How Sage CRM Hot Keys work" explained how Hot Keys are implemented using the hyperlink AccessKey property in a browser. That article explained how the Case Summary screen has a series of Hot Keys associated with the different actions buttons on the screen.
These were implemented using the HTML AccessKey property and the user can invoke them with a key stroke.
Different browsers implement the AccessKey functionality differently. Below is a table that looks at the different HotKeys that would be used within the Case Summary screen for different browsers.
Button |
HTML |
Internet Explorer |
Firefox |
Chrome |
Safari OSX |
Change |
<A accessKey=h class=.... |
[Alt][H] |
[Alt][shift][H]+[Return] |
[Alt][H] |
[Ctrl][Opt][H] |
Continue |
<A accessKey=o class=.... |
[Alt][O] |
[Alt][shift][O]+[Return] |
[Alt][O] |
[Ctrl][Opt][O] |
Summary Report |
<A accessKey=r class=.... |
[Alt][R] |
[Alt][shift][R]+[Return] |
[Alt][R] |
[Ctrl][Opt][R] |
Help |
<A accessKey=p class=.... |
[Alt][P] |
[Alt][shift][P]+[Return] |
[Alt][P] |
[Ctrl][Opt][P] |
Browsers can have their own inbuilt accelerators that may already use these key strokes. For example, by default in Internet Explorer when viewing a web page other than a Sage CRM screen [Alt][H] would open the Browser Help menu. The Sage CRM Hot Keys override these.