How to Set Up RSS feeds from Twitter and YouTube on the Sage CRM Interactive Dashboard

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How to Set Up RSS feeds from Twitter and YouTube on the Sage CRM Interactive Dashboard

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RSS, or Rich Site Summary, is a nifty way to keep track of information, be it industry trends and topics, or news from your competitors. 

RSS contents are published as a feed, which is updated automatically. This means you don’t have to go and look for recent information yourself. What some of you may not know is that RSS feeds can be used to track more than just blogs and articles.

In this post, we’ll explain how to get YouTube and Twitter RSS feeds on your Sage CRM Interactive Dashboard, using the RSS gadget.


Creating a RSS gadget

It is very easy to create a RSS gadget. From your Interactive Dashboard, click on “New Gadget”, and then select “Create Gadget”. 

Choose the RSS gadget, and enter the URL of the site you want. 

The authentication checkbox is used for private RSS feeds, which can only be accessed with a password and logon.  Leave the checkbox unchecked as our RSS gadget only works for public tweets and YouTube videos.  

Afterwards, you’ll just have to name your gadget, and maybe add a nice description to it.


YouTube RSS feeds for your dashboard

Let’s take a look at how you can use the YouTube RSS feed gadget to subscribe to YouTube channels and to save YouTube searches.

YouTube RSS feeds allow you to easily access new video content. You can even monitor the ratings and number of views of the videos from within the Sage CRM Interactive Dashboard.

Clicking on a link will then open the corresponding YouTube page in a new window.

Here’s a look at what such a gadget looks like: 


What type of YouTube feeds can I add to my Interactive Dashboard, and what should I put in the URL box to do so?

The answer is easy, just use the table below. As an example, we put “sagecrm” as the term we were looking for, but you can just replace that by the term you actually want to search for:

If you’re looking for… Just type
A channel
A term
Several terms Basically, just type %20 to replace the space between the words.
Several terms and all words must be there Use the + sign to in your indicate that all terms are compulsory
A tag Just replace search by tag in the url


Twitter RSS Feeds for your Dashboard

Twitter is great for finding out what people are saying about your business or your industry on the web, and a great way to keep track of what influencers are tweeting about.

 I created two Twitter RSS gadgets to keep track of the recent use of the SageCRM hashtag, and the number of times the user @wwwSageCRMcom is mentioned.

To create a Twitter RSS feed, which will allow you to easily keep track of what people are tweeting about, use the table below. You can replace the terms that are in black by your own terms.

If you’re looking for… Just type
A hashtag search
A user mention search
Something sent to a user
Something from a user
For keyword searches Just type
Standard search
Exact match"SageCRM"
Negative match
“OR” operator


If you like to have Twitter information accessible inside Sage CRM, you can take this a step further and install the Sage CRM for Twitter add-on. If you’re using Sage CRM Cloud, just go to Administration | Add-ons to install it. For more information, check out Tweeting directly from Sage CRM Cloud  on the Sage CRM blog. 

Sage CRM On-Premise customers can download the add-on from the Marketplace on the Sage CRM Community.

If you'd like to add other great RSS feeds to your Dashboard, check out Jeff's article, Using a RSS Gadget to bring live Social Media feeds into the Interactive Dashboard, which will tell you all about LinkedIn and website feeds.

We’d love to know about any feeds which work particularly well for you from the dashboard. 

  • Since drafting this blog, Aaron Swartz, who helped create the RSS standard, tragically died. You can find out more about his remarkable life in Kevin Poulson’s article in Wired: