A round up of articles on the Mail Merge feature: The essential guide to sending emails in Sage CRM

This short article provides a listing of the key articles that cover the use, configuration and customization of the internal email client within Sage CRM.

• Fields Available in Email Templates
• Fields Available to an E-mail Template for a Custom Entity
• Working with Mass E-mails (in a system not integrated with Sage E-marketing)
• Controlling E-mail Forward and Reply Translations

Customizing E-mail Screens and Workflow

• Adding Buttons and Customizing the Email Screens
• Using Workflow to Simplify the Sending of an Email to a Customer
• Sending Emails in ASP COM API
• Conditionally send e-mail on entity creation

Other ideas

• Checking Progress in Mass Emails
• Read Receipt for Email Sent from Sage CRM