There are over 50 issues identified by customers that have been addressed in this release, including corrections to dashboard gadget behaviours, mail merging, the component manager and more.

This diagram below gives a sense of the spread of the work as we have continued to strive to provide customers with the best possible experience.

One of the cases resolved in Sage CRM 2018 R3 is associated with a decline in performance a customer had experienced since Kendo UI library had been introduced.

Many of the screens and grids of Sage CRM are built using Kendo UI Library. This is a JavaScript library used to build responsive screens for web applications. The Kendo UI library is included in the JavaScript library folder along with other libraries such as jQuery. The Kendo grids are used within the Calendar and the Calendar List page added in Sage CRM 2018 R3.

There are differences in the way in which different browsers process and cache libraries. For example, Chrome offered a better experience than Internet Explorer. To improve the experience for Internet Explorer 11 users the developers have removed references to the Kendo UI Library from every screen where the library is not explicitly being used.

You can find out about all the resolved customer issues by checking the Release Notes that will be issued with the release and that will also be available at