• Blog Post: About the Advanced E-mail Manager (Mail Manager)

    The E-mail Management functionality is installed automatically with any CRM installation. The CRM E-mail Management service runs as a background process on the server (EWAREEMAILMANAGER.EXE) and processes inbound emails according to predefined business rules. E-mail Management requires the completion...
  • Blog Post: A round up of essential articles about configuring the Advanced E-Mail Manager

    When enabled, the CRM E-mail Management service runs as a background process on the CRM server and processes inbound and outbound e-mails according to predefined business rules. The E-Mail Manager functionality is available whether you use CRM’s embedded E-Mail Editor or Microsoft Outlook to handle...
  • Blog Post: The eMail Object used by the Advanced E-mail Manager (Mail Manager)

    The Sage CRM E-mail Manager is a service that runs as a background process on the CRM server. Its job is to process inbound email ( and optionally to send automatic replies) according to predefined business rules defined a script file. These script files are called 'templates'. The article...