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  • Media: CloudCall Click for Sage CRM

    Make calls and replay conversations directly from Sage CRM SYNETY CloudCall Click transforms your CRM into a powerful communications system using state of the art Cloud technologies. CloudCall Click provides Sage CRM customers with improved productivity for their sales and support teams by allowing...
  • Media: CloudCall Contact Centre for Sage CRM

    As well as lots of Outbound functionality CloudCall Contact Centre also offers inbound functionality to its users. Simple Screen Popping: SYNETY CloudCall Contact Centre provides advanced inbound calling features. With the CloudCall Screen Pop feature agents can now receive pop up alerts when...
  • Wiki Page: 492-17065 - Setting an onload event may result in a CRM screen not rendering

    Summary: Adding an onload event via a Custom Content script may result in a CRM page remaining blank after loading. This is caused by the script replacing the onload events. Symptoms: A customer added a Custom Content script in the following format: <script> window.onload = function(){ alert("The...
  • Wiki Page: 492-17099 - Email editor - NULL appearing in email body

    Summary: Carrying out an action on an email before the email body has loaded may result in the word "null" being displayed in the editor. Cause: The editor screen is referred to as the FCKEditor. Clicking any of the Send E-mail , Send Anyway , Send Using Outlook , Send Anyway using Outlook...
  • Wiki Page: 492-17399 - Advanced Find time zone issue with date-only fields

    Summary: Using relative values on date-only fields on Advanced Find screens may result in incorrect information being displayed if CRM users are in a different time zone to the CRM server. The issue is due to a relative value (+- time zone offset) being applied to SQL queries used in the Find. Symptoms...
  • Wiki Page: 492-16854 - CommunicationFilterBox Create scripts

    Summary: An issue may occur when attempting to add a Create script to a filter box. Symptoms: The issue may be reproduced by adding the following Create script to the comm_type entry on CommunicationFilterBox: DefaultValue='Task'; The default value will operate correctly on the filter box, but...
  • Media: PowerMerge for Sage CRM

    Boost your productivity and create professional looking, high quality Word and PDF documents based on your CRM data. PowerMerge for Sage CRM is the next generation mail merge for Sage CRM. Fast, easy to use and based on configurable templates. Present your Sage CRM data the way you...
  • Wiki Page: 492-17974 - QuoteTotals TLS Causes poor SQL Performance

    Summary: Database locking or blocking issues may be seen in copies of Sage CRM integrated with Sage 200. these issues may be caused by the Quote Totals tabel level script on the Quotes entity. The issue can be resolved by amending the tbale level script. Symptoms: The issue may arise when synchronising...