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CRM Standalone Install
visibility on company
605-16733 - New case for custom entity not linked
Summary: Create a new Entity, for example Project, using the Advanced Customization Wizard. In the context of a Project record, click New Case from the right hand-side tab. On the Case entry screen the Project field is not auto-populated. The Project field should be auto populated. Once the case is saved...
30 Apr 2014
605-16651 - Dropdown list not showing all users when trying to reassign case in new tab
Summary: Dropdown list not showing all users when trying to reassign case in new tab. Symptoms: This happens in Chrome and Firefox. When CTRL + click is pressed on a case in waiting, and reassign is clicked in the workflow of the new tab, the drop down menu for users is not showing all users. Workaround...
25 Apr 2014
492-16281 - HOWTO: Creating a Business Calendar for a 24-hour work day
Summary: The customer had set up a business calendar and default SLA, but were finding that the Duration value in the Tracking tab was showing unexpected values. Symptoms: In this case, the customer had entered a workday running from 12:00AM (midnight) to 12:00PM (midday), when a 24 hour workday was...
15 Jan 2015
660-17448 - User with limited rights can't see some cases
Summary: This is an issue where a person can be assigned to a case that relates to a company they do not have visibility on. Symptoms: When a case for a company is assigned to a user that does not have rights to view that company - they cannot see the case. Resolution: Workaround: PLEASE NOTE: This will...
26 Aug 2014
632-17647 - The Case progress tracking note field is limited to 250 characters in Chrome and Firefox
Summary: There is an issue in Sage CRM 7.1 where the case progress tracking note is limited to 250 characters in Google Chrome and Mozilla Firefox. In Sage CRM 7.2 the limit on this field is 1000 characters. Resolution: There is a workaorund for this issue in Sage CRM 7.1: 1. Navigate to Administration...
17 Nov 2015
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