Browse By Tags

  • Wiki Page: 608-16539 - Unknown scripting language 'JavaScript' error in Interactive Dashboard

    Summary: An error stating that JavaScript is an unknown scripting language may appear when navigating to the Interactive Dashboard. Resolution: On the server, go to Start -> Run . Type CMD then hit Return . A command prompt window will open. In the window that's displayed, enter the following...
  • Wiki Page: 492-17065 - Setting an onload event may result in a CRM screen not rendering

    Summary: Adding an onload event via a Custom Content script may result in a CRM page remaining blank after loading. This is caused by the script replacing the onload events. Symptoms: A customer added a Custom Content script in the following format: <script> window.onload = function(){ alert("The...
  • Wiki Page: 636-17088 - Document drop icon missing

    Summary: Issue with Document drop not working as it is not loading properly Symptoms: The Document drop icon is missing but the text remains. Dragging a document onto the icon does nothing. Cause: A request to load some Javascript needed by the plugin was resulting in an error 500. This happened because...
  • Wiki Page: 536-17035 - New Appointment: JavaScript error on selecting a Person

    Symptoms: On the New Appointment screen, selecting the green arrow next to the Person: field (Cmli_Comm_PersonId) may result in the following error being displayed: An error has occurred in the script on this page Object doesn’t support property or method 'NavPopupUrlcmli_comm_personid'...
  • Wiki Page: 492-16076 - Exchange, file email when contact not in CRM

    Summary: An issue may occur in versions 7.1 and 7.2 of Sage CRM whereby a JavaScript error appears when attempting to file an email from a contact that does not exist in CRM. This issue will only occur in instances of Sage CRM that are integrated with Sage 200. Symptoms: The issue can be reproduced when...
  • Wiki Page: 536-16782 - Default behaviour of the Email Manager JavaScript files

    Summary: A number of support cases have been raised regarding the expected functionality that is in the default Email Manager scripts. The article will seek to clarify what functions are available in each script, and when they should be used. More information: Two default scripts are available for the...