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CRM Standalone Install
605-16736 - SqlError when making a search with extended character in Sage CRM Reports
Summary: Modify a Communication Report to make a search on the character "ñ". Symptoms: The report should display communications with character "ñ". But the following is shown: SQl Error message - an error occurs during process. Resolution: This issue is resolved in...
25 Apr 2014
492-16996 - Users with a plus sign (+) in their username may be unable to display reports
Summary: Users with a plus sign ("+") in their username may be unable to display reports on-screen. Symptoms: As a user with a username of test+admin , try running a report to the screen. A 404 error message is displayed Error text: HTTP Error 404.0 - Not Found The resource you are looking...
16 Apr 2014
636-17031 - Issue with report setting to select only the reports from the previous weeks
Summary: Issue with report setting to select only the reports relative to the previous weeks in the search criteria on 7.0 and 7.1 installs. Symptoms: 1. This is for reports where the search criteria uses some form of date field. 2. For this example the 'opportunity: close by' date field was...
9 May 2014
632-17213 - Cannot sort a cross tab report by translation
Summary: Cannot sort a Cross tab report using the "by translation" option. Symptoms: The following error message is displayed when running the report: An error occurred while running the report. SQLError The following appears in the logs: errormsg 15 SELECT comp_sector,comp_type, COUNT(*) AS...
11 Apr 2014
536-17368 - Reports go missing
Summary: An issue can occur if a user logs out of CRM after clicking on a report category in the Reports section but before the report category loads. Symptoms: The next time any user clicks on a Report Category the reports will not be displayed on the UI even though they still exist on the database...
9 Jul 2014
536-17476 - Reports go missing
Summary: An issue may occur when a user clicks on a report category and then immediately clicks on the log out button. This can cause a problem displaying reports on the UI for all users of the system until a metadata refresh is done. Symptoms: An Access Violation error will be seen in the logs and when...
26 Aug 2014
632-17532 - Exporting to Excel Issue
Summary: When exporting a report to Excel in Sage CRM an error is shown and no report is exported. Symptoms: The following error message is shown: Cause: The cause of this was that the "Report generator maximum memory (MB):" was set too high, in this case 2048 MB. Resolution: Navigate to Administration...
20 Mar 2015
492-17948 - Reports unable to display Thai characters
Summary: Issues may arise when running reports containing Thai or other Unicode characters from an external database. Symptoms: Thai characters in reports generated to the screen or any export format (such as PDF) may display as blank squares. This issue does not affect data stored in CRM in entity records...
8 Sep 2015
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