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  • Wiki Page: 536-17681 - .Net API FindRecord method changes the encoding #7754314

    Summary: The .net API method FindRecord changes the encoding of the where clause in the SQL statement that's run on the database. If the where clause contains special characters like the German umlaut (Ü) then the method wont find anything. Record CompanyRecord = FindRecord("Company"...
  • Wiki Page: 536-17683 - Exchange Integration service status page

    Summary: For the purposes of monitoring the CRM Exchange Integration there is a status page that can be displayed in a web browser in html format that will provide information about the statistics of the synchronisation including timings and the number of items synced. To access this url on the CRM server...
  • Wiki Page: 492-17713 - Restricted characters in CRM passwords

    Summary: There exist four restricted characters in Sage CRM that indicate whether a password string is encrypted. These characters are " # ", " ^ ", " $ " and " & ". Passwords to be used in CRM, such as database connection passwords, should not begin with any...
  • Wiki Page: 492-17740 - SQL error carrying out a mail merge from a Document tab

    Summary: An issue may arise whereby GlobalLibraryList and GlobalLibraryFilterBox are deleted from CRM through an error in customisation. This can result in a SQL error when carrying out a mail merge from the Documents tab fo the Company entity. The error returned will refer to Libr_HasAttachments, which...
  • Wiki Page: 632-17768 - Cannot Link Solution to more than 1 case

    Summary: There is an issue when a user goes to link a solution to more than one case. Symptoms: When a user tries to link a solution to a case that has already been linked to another case, this solution is not available for selection in the selection box. Status: This issue has been resolved in Sage...
  • Wiki Page: 492-17868 - Mapping component not working in 7.2 and 7.3

    Summary: An issue may exist whereby the mapping component for Sage CRM only displays a blank screen when a user selects the Map tab. This issue is caused by a problem within the mapping component, and affects Sage CRM 7.2 and 7.3 when Internet Explorer 11 is being used. Additionally, some users have...
  • Wiki Page: 492-17870 - Redirecting to a tab needs more parameters

    Summary: In Sage CRM 7.2g and later, two new parameters have been added to query URLs to control tab selection. These are the E and Capt parameters. The E parameter refers to the entity in use, while the Capt parameter refers to the caption code used to select a tab. If not using the URL methods in CRM's...
  • Wiki Page: 695-17994 - Order is not picking up current company context

    Summary: In 7.2.i and 7.3.c open an existing order and create a new company from the “Main menu”, immediately after that if you create a new Order from by right clicking “New” button on main menu, you will find the new order is not getting created against newly created company...
  • Wiki Page: 492-18017 - You may need to recreate views manually: Class does not exist

    Summary: Users of Sage CRM may periodically experience a "You may need to recreate views manually" error when using Sage CRM. The issue can only be resolved by carrying out an IIS reset. Symptoms: The following error message appears onscreen You may need to recreate views manually. In the eWare...
  • Wiki Page: 687-18019 - Dashboard and sdata 404 errors

    Summary: After installing CRM you may notice that none of the tomcat features work. You get errors while either running the Interactive Dashboard, exporting files to Excel, running sdata queries etc. If you perform a trace with Fiddler you will notice 404 errors when you try to access the dashboards...