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  • Wiki Page: 536-17053 - Appointment set to midnight shows on next day calendar.

    Summary: When creating an appointment in CRM that has a start time of 8am today and an end time of midnight, the calendar in Sage CRM will display the appointment in both today and tomorrow's slot at 8am. Workaround: Set the appointment end time to be 23:59 instead of midnight. Resolution: This issue...
  • Wiki Page: 605-16496 - Compatibility of Microsoft Office 2013 with Sage CRM

    Summary: When will Sage CRM be compatible with Microsoft Office 2013 (Microsoft Outlook, Microsoft Excel and Microsoft Word)? Workaround / Resolution: Sage CRM 7.2.b onwards is fully compatible wih Microsoft Office 2013.
  • Wiki Page: 536-17216 - SQL error shows when deleting records

    Summary: Deleting a person or company results in an SQL error: "An unexpected event has occured: Exception: SQL Error" However the record is actually deleted. Symptoms: SQL Error : Incorrect syntax near the keyword 'WHERE' (DELETE FROM WHERE Visi_CompanyId = 27579) SQL Error : Incorrect...
  • Wiki Page: 536-17342 - Appointment set to midnight shows on next day calendar.

    Summary: When you create an appointment in CRM with a start time of today at 08:00 and an end time of tomorrow at 00:00 (midnight) and save the appointment, the appointment will appear in both today and tomorrow's time slot for 08:00. Solution: This issue has been resolved in Sage CRM 7.2e.
  • Wiki Page: 632-17420 - Error with New button in main menu

    Summary: A user with a security profile that only allows them to create opportunities goes to Main Menu -> New . Instead of the new opportunity screen being displayed, the following error message is displayed: Cause: The cause of this was an entry in the ActionSecurity table. Resolution / Work around...
  • Wiki Page: 492-17449 - Product Family Grid Sorting Error

    Summary: The default sort order on the Product Families page may prevent all product families from being visible. Symptoms: The issue affects customers who have more than 10 product families added under Administration -> Data Management -> Products -> Product families . When paging between the...
  • Wiki Page: 492-17456 - SDATA schema URL: Windows Presentation Foundation Host has stopped working

    Summary: In Sage CRM v7.2, attempting to access the SDATA schema URL using Internet Explorer may throw an error. This is due to the format of the XML returned, and does not indicate an error in Sage CRM. Symptoms: The SDATA schema URL is commonly used as a troubleshooting step to determine if the Tomcat...
  • Wiki Page: 608-17508 - Escalation Rule Sysadmin Query

    Summary: Why don't all of my escalation rules appear when I check the sysadmin URL? When using the sysadmin url e.g http://servername/crm/eware.dll/sysadmin not all escalation rules are displayed on this screen. This is because it is designed to only show escalation rules that have been triggered...
  • Wiki Page: 536-17518 - Difference in generated IDs in v 7.2 and 7.1

    Summary: If a system is upgraded from 7.1 to 7.2, does the sql_identity table still get used? Is there a difference in the method of generating IDs between a system upgraded to CRM 7.2 and a fresh install of CRM 7.2? Solution: Systems upgraded from 7.1 to 7.2 will still use the eware_get_identity_id...
  • Wiki Page: 636-17638 - Auto Logout does not work

    Summary: Auto Logout function is not working Symptoms: If Auto Logout is activated in the user configuration menu, when the user closes the browser and tries to log in again, they will see the following screen: They should be automatically logged out when they close the browser Status: This is working...
  • Wiki Page: 492-17870 - Redirecting to a tab needs more parameters

    Summary: In Sage CRM 7.2g and later, two new parameters have been added to query URLs to control tab selection. These are the E and Capt parameters. The E parameter refers to the entity in use, while the Capt parameter refers to the caption code used to select a tab. If not using the URL methods in CRM's...