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  • Wiki Page: 636-17151 - Some fields appear as if they are outside the screens they are supposed to be contained in.

    Summary: Some fields appear as if they are outside the screens they are supposed to be contained in. Symptoms: Fields that have 2 rows on a new line at the bottom of a screen will appear as if they are not in the screen. The fields look as if they are not inside the border of the screen: More information...
  • Wiki Page: 492-16626 - Script error when opening custom url in a new window

    Summary: Opening a custom URL in a new window may result in a script error in v7.2. Symptoms: A custom URL can be added to the main Find menu by nanvigating to Administration -> Advanced Customisation -> System Menus ,and selecting the Find menu option. In order to have the URL open a website in...
  • Wiki Page: 593-16278 - How to: Adding a 'last note' column to the Company Grid

    Summary: A customer may have a requirement to add a date/time column to the Company Find grid depicting the last Note record was created against a company. This can be done by creating a new view, and amending an existing view. More information: This customisation can be carried out by doing the following...
  • Wiki Page: 536-16734 - 7.2 ASP page issues (multiple menus)

    Summary: A number of issues have been identified with relation to ASP pages since the frameset removal. Most of these problems stem from the fact that the ASP page is now rendering in an IFrame instead of the old EWARE_MID frame. An action 6030 was created for linking to ASP pages which caused a render...
  • Wiki Page: 632-17100 - Main menu button using a Custom URL redirects to that URL

    Summary: Setting up a new main menu button using a custom URL redirects to that URL instead of opening it in the CRM interface. Resolution: A workaround to this issue with be to create an ASP page and include the URL in this. Instead of using a custom url as the source for the main menu button, the user...
  • Wiki Page: 536-17314 - .NET API: Writing binary data to a CRM webpage

    Summary: A customer had a requirement to use the .NET API to write binary data to the outputstream. Their exact requirment was to use the .NET API to create a PDF file on the server, then embed the file in a CRM screen. the following shows a method for creating a PDF file in CRM's library, then embedding...
  • Wiki Page: 632-17253 - Editing Company List: Error message - the object name already exists

    Summary: When a user tries to edit the "Company List" by changing the "Table or view to select fields from:" field from "vSearchListCompany" to a different view eg. "vEntityCompany", an error meassage is displayed. Symptoms: The following error message is displayed...
  • Wiki Page: 536-17548 - user object not refreshed after running a component

    Summary: After installing a component the CurrentUser object is not refreshed so if a new field on the user object is created and populated with information by the component, that information won't be available by any client side script until the user logs off and logs back in again. For more information...
  • Wiki Page: 536-17506 - Unhandled exeption in eware.dll emailing from custom entity

    Summary: An Access Violation is thrown on 7.2d when using a .Net customisation to add a new email link button to a custom entity. For example by adding the following 2 lines to a data page for a custom entity: var newEmail = Url("1500") + "&E=Sample"; AddUrlButton(Sage.Captions...
  • Wiki Page: 492-17504 - Search Numeric Operators

    Summary: Numeric fields added to CRM metadata screens were missing a SPAN tag. Symptoms: The issue could be reproduced by adding a new numeric field to any Sage CRM metadata screen. The issue would cause problems when attempting to automate interaction with this field using JavaScript. Resolution: The...
  • Wiki Page: 492-16854 - CommunicationFilterBox Create scripts

    Summary: An issue may occur when attempting to add a Create script to a filter box. Symptoms: The issue may be reproduced by adding the following Create script to the comm_type entry on CommunicationFilterBox: DefaultValue='Task'; The default value will operate correctly on the filter box, but...
  • Wiki Page: 636-17298 - Currency not set message on a marketing currency field

    Summary: When a new currency field is added to the secondary entity "marketing", its default display text is 'Currency not set' Symptoms: This happens when the field is added into the Company Marketing box, and it is not included on any previous entry screen. Status: This issue is fixed...
  • Wiki Page: 536-17324 - Problem saving location on maps component

    Summary: On one of our on-premise installs we had this behaviour with maps component. We can change the map location but it saves an address which is tens of kilometres on the south west of the address saved. Solution: When I view the HTML source of the maps page, I can see the script below. As you can...