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  • Wiki Page: 632-17555 - Issue with Mobile Access with a Blackberry device

    Summary: A user can access CRM form a blackberry device even when Mobile access has been restricted in the user settings for that user. Symptoms: A user can log into CRM via a blackberry device even though the "Mobile Device Access" option has been set to "False" under Administration...
  • Wiki Page: 632-18013 - Accessing CRM via Blackberry

    Summary: When "Mobile Device Access" ( Administration -> Users -> Users -> <User> ) is set to False blackberry device users are still able to log into CRM. Resolution: The first step is to identify the exact user string that the blackberry is using eg: Mozilla/5.0 (BlackBerry;...