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  • Wiki Page: 636-17136 - Twitter integration not working with new Twitter accounts

    Summary: Integration with twitter account not working. Symptoms: The error message "Twitter authorization failed" appears when trying to set up integration. Cause: The problem seems to occur with recently created twitter accounts, accounts older than 1/2 years seem to integrate fine. Status...
  • Wiki Page: 536-17140 - Integration fails after ERP update

    Summary: 1. The first issue was that the schema on the CRM side was not updating during the synchronisation initialization. 2. Once the above issue was resolved there was another issue in that the trackingid which tracks the conversation between CRM and the ERP system was timing out, in the gcrm.log...
  • Wiki Page: 632-17458 - Interactive Dashboard not working and showing a HTTP 500 Error

    Summary: When logging into Sage CRM the following error message is displayed on the Interactive Dashboard: Symptoms: If you navigate to the the localhost_access_log.txt file (C:\Program Files (x86)\Sage\CRM\CRM\tomcat\logs) it is showing a HTTP 500 error when loading the dashboard: 127.0.0.1 - - [24...