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CRM Standalone Install
Exchange Web Services
536-17280 - Exchange integration unable to access Exchange Web Services
Summary: A customer encountered an error when setting up a new Exchange integration with Sage CRM. On saving the integration details, the setup failed at the step: "The Sync Engine is checking to see if the Exchange Web Service is available." The following error was logged in the ewaresystem...
18 Dec 2015
636-17293 - Exchange plugin not filing attached documents correctly
Summary: Emails filed through exchange plugin not putting attached documents into documents library Symptoms: If an email with two recipients and an attachement is filed accross to CRM, the destination the second email is filed to will not insert the document into the document tab. The first email will...
23 Sep 2014
632-17254 - Problems are occurring when filing emails using Chinese system locale
Summary: Problems are occurring when filing emails using Chinese system locale Symptoms: When filing an email using the Classic Outlook Plug-in with System Locale set to Chinese (Traditional, Hong Kong S.A.R.) the Chinese characters are displayed incorrectly in the email. Status: This issue has been...
14 Nov 2014
632-17420 - Error with New button in main menu
Summary: A user with a security profile that only allows them to create opportunities goes to Main Menu -> New . Instead of the new opportunity screen being displayed, the following error message is displayed: Cause: The cause of this was an entry in the ActionSecurity table. Resolution / Work around...
26 Aug 2014
492-17456 - SDATA schema URL: Windows Presentation Foundation Host has stopped working
Summary: In Sage CRM v7.2, attempting to access the SDATA schema URL using Internet Explorer may throw an error. This is due to the format of the XML returned, and does not indicate an error in Sage CRM. Symptoms: The SDATA schema URL is commonly used as a troubleshooting step to determine if the Tomcat...
26 Aug 2014
632-17436 - Filing Emails with Outlook Integration and Office 365 adding html to email body
Summary: When filing an email with Classic / Exchange Plugin and Office 365, HTML code gets added into the body of the Email. Symptoms: The following HTML code will get added to the email: dir="ltr" Status: This issue has been fixed in Sage CRM 7.2f which is due for release at the end of September...
20 Mar 2015
632-17382 - Problems uploading multiple addresses for company
Summary: A user was trying to do company upload where a company had multiple addresses and had people attached to it with other addresses also. Symptoms: When doing the upload only the company address was getting uploaded. Cause: The cause of this was that the upload was not mapped correctly. Resolution...
16 Jan 2015
636-17295 - Chinese Locale Mail Merge Error Message
Summary: Some issues arise with mail merge when the system locale on the computer is set to Chinese(Traditional, Hong Kong, S.A.R) Symptoms: This error appears on the screen when using a sample mail merge template: Also adding new fields to a new template will not w ork when trying to save the template...
20 Mar 2015
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