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  • Wiki Page: 492-18073 - Translated button IDs

    Summary: Up until Sage CRM 7.3 SP3, a number of button IDs within the product were localised. This had the effect of different HTML ID attribute values being returned depending on which user language was selected. In the 7.3 SP3 release, a large proportion of these IDs have been identified and fixed...
  • Wiki Page: 720-18137 - Adding an ASP Page to Company Tabs

    Summary: Adding an ASP Page to Company Tabs Steps to add ASP Page: 1. Create an ASP Page and add to the directory:  The default location For 32-bit (x86) system is C:\ProgramFiles\CRM\...  And for 64-bit (x64) system is C:\ProgramFiles(x86)\CRM\... 2. Log on to Sage CRM as Admin 3. Go to My Profile >...
  • Wiki Page: 720-18139 - Adding a block to the Interactive Dashboard using an ASP page

    Summary: Adding a block to the Interactive Dashboard using an ASP page Steps to add Content Block: As we can see in our previous article 720-18137 , We have added an ASP page in company Tab. Now in this article, we will add a content block using that ASP Page. 1. Log on to Sage CRM as Admin Go To My...
  • Wiki Page: 720-18199 - 'Export to File' not working with External URL if https

    Summary: If we search for any company/person and then try to ‘Export to File’ then it gives error ‘ Error creating Export Text File ’ Symptoms: If all the dashboards, reports, export to file functionality is working properly internally, But with external url except dashboards...
  • Wiki Page: 720-18202 - Merge Person functionality is not working on Integrated Systems

    Summary: Merge Person functionality is not working on Integrated Systems Symptoms: 1. Select a company were duplicate people will be found. Click on the person to be merged. 2. Click on the Merge Person Button. The merge person panel appears 3. When clicking on the search for source person to be merged...
  • Wiki Page: 720-18209 - Gadget?s workflow anchor is not working while accessing externally with different port

    Summary: Gadget’s workflow anchor is not working while accessing externally with different port Symptoms: If you create a gadget with workflow anchor option checked. and then when you click on the Workflow anchor, It gives you the options to select the action. Choose any action, you will get the...
  • Wiki Page: 720-18223 - Issue with CTI popup screen

    Summary: Issue with CTI popup screen Symptoms: If we create more than 9 persons with the same number, It shows the screen like this: Resolution: In 2017 R3, The issue has been resolved. In this .ocx file is updated. In Previous file, Result was being reset during each loop of the read. Now, it adds the...