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  • Wiki Page: 632-17665 - Profile Menu Button Missing in Sage CRM 7.3

    Summary: A user computer is set up to view Sage CRM 7.3 in compatibility mode in Internet Explorer 11. Symptoms: The user trys to navigate to the Administration screens or their user prefences by selecting the button in the top right hand corner of the screen. They are unable to do so as this button...
  • Wiki Page: 687-17922 - Info Manager unable edit user preferences

    Summary: An info manager with all rights is not able to edit another user's user preferences. If an info manager selects the user from the administration menu the preferences tab will not be visible. Symptoms: Only a system administrator can edit another user's preferences, not even an info manager...
  • Wiki Page: 492-17957 - Sage CRM system lock - unable to log back in

    Summary: A customer may lock Sage CRM for customisation using the option available under Administration | System | Lock System . If they encounter difficulties with the password of the user who created the lock, they may be unable to log back into Sage CRM. More information: Running the following SQL...
  • Wiki Page: 492-17962 - Changing User Select display format

    Summary: User Select fields in Sage CRM can be displayes in one of two ways within Sage CRM. Which format is used depends on an entry on the CustomSysparams table named DropdownThreshold. More information: When linking a Sage CRM entity record to a user, a particuklar type of field is used. This field...
  • Wiki Page: 492-17979 - Time selection widget does not function when using IE Compatibility Mode

    Summary: Time selection drop down menus will not work in Sage CRM 7.3c when Compatibility View is enabled. Symptoms: The issue can be observed on either the New Task or New Appointment screens when the dropdown associated with the time part of the Due Date/Time field is selected. When dunctioning, the...
  • Wiki Page: 492-18000 - Blank value when using AM/PM time format

    Summary: An issue may arise when users have the "Use AM/PM" option set to Yes, and save a time value with no space between the time and the AM/PM part. Symptoms: As an example, if a user were to save the time an opportunity were opened as "12:00PM" (as distinct from "12:00 PM"...