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  • Wiki Page: 636-17688 - Howto: Change the SMTP password field to nvarchar(150) so that it can hold longer passwords.

    Summary: How to set SMTP password field length to 150 characters to hold longer passwords. Symptoms: This is for installs where a SMTP password with more than 50 characters needs to be used. Resolution: The following is the steps to make this change: 1. Run this script on the database in question to...
  • Wiki Page: 687-17969 - Email does not send when a template is used

    Summary: On attempting to send an email from a template in Sage CRM, an error may be displayed. the issue does not affect the sending of emails that are not templates, or when a default template is selected. When a recipient has been entered, and the Send E-mail button is selected, the following error...
  • Wiki Page: 632-17985 - Unable to add fields in e-mail template?s subject

    Summary: Create a new email template that contains a merge field in the subject line. Symptoms: Whe a user creates a new email using this template the merge field is not populated in the subject line. Status: This issue has been resolved in Sage CRM 7.3c Hotfix 1. More information: This issue is happening...
  • Wiki Page: 687-17997 - Attachment erases email content in the email editor

    Summary: In 7.3c when attaching a file to an email in the email editor the body of your email, including the 'To', 'Subject', 'CC, and 'BCC' fields, will be erased after the attachment is uploaded. Symptoms: Uploading an attachment in the email editor erases any email content...
  • Wiki Page: 687-18001 - Email template subject missing

    Summary: When you are sending an email to a group and you are using a template, the email subject will not be included in the email template. For example if you add a subject to the 'Standard email' template then choose a group (eg: US East Contacts) and choose 'New Email' from the actions...
  • Wiki Page: 492-18031 - E-mail editor: Content removed from HTML source

    Summary: Users may experience issues including complex HTML content in emails after upgrading to Sage CRM 7.3. This issue is caused by a new feature within the CKEditor WYSIWYG editor, which can be disabled. Symptoms: When creating complex email messages, many users will use an external HTML editor such...
  • Wiki Page: 492-18058 - Subject field blank on replying to, or forwarding emails

    Summary: On hitting Forward or Reply on emails in Sage CRM, the Subject field may be found to be blank. Symptoms: The issue may affect German, French or Spanish installs - English installs are unaffected. Cause: The issue is caused by an incorrect field being present in a custom caption entry used for...
  • Wiki Page: 710-18193 - Change Email/Template Editor Default Font

    Summary: Client need to change default font of email template/email editor screen of CRM. In previous version of product this could be achieved by following KBA 632-18006 The config files in this article do not exist in 7.3 as the FCKEditor has now been update, also newly branded CKEditor. Solution:...