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  • Wiki Page: 492-17944 - Exchange Plugin Error 365 (64-Bit)

    Summary: An error may be displayed when attempting to install the Exchange Lite plugin on Microsoft Office 2013 Professional Plus x64. The installer is unable to detect the version of Outlook installed on the system. Symptoms: The issue affects the offline version of Office downloaded as part of an Office...
  • Wiki Page: 492-17959 - File Email button missing after upgrade

    Summary: A user may find that they are missing the "File E-mail" button when using the Exchange Lite plugin. The issue may only appear after upgrading to Sage CRM 7.3. It is resolved by disabling Compatibility View for the Sage CRM website. Symptoms: Initially, a user will find that the first...
  • Wiki Page: 492-18068 - Outlook Lite plugin: File Email category not updated

    Summary: An issue may arise when attempting to file an e-mail using the Lite plugin, whether it is used with Exchange or not. This issue can be caused Symptoms: Checking the errorsdn.svcLog in \%Appdata%\Sage\CRM\OutlookPluginForExchange will show the following stack trace: **********EXCEPTION DUMP*...
  • Wiki Page: 720-18121 - Outlook Lite Plugin for Exchange Error after installing SP2

    Summary: Outlook Lite Plugin for Exchange Error after installing SP2 Issue: After upgrading to CRM SP2, install Outlook Plugin. Everytime user login to CRM gets prompted with message: "A New Version of the CRM Outlook plug-in is available. Click Ok to install." The version format in ExchangeOutlookVersion...